Thank you for choosing Smilepop. We strive to provide you with a seamless shopping experience from start to finish.
To ensure clarity and transparency, we have outlined our shipping and delivery terms below. Please take a moment to review them before placing your order.

As per the Indian government guidelines, we ship to all serviceable pin codes in India. We typically dispatch all orders within 48 hours of receipt, excluding Sundays and public holidays. All purchases are shipped from our warehouse by reputed courier agencies. Please allow us 5-7 days from receipt of your order for delivery. For any queries reach out to us on 7400373637 or hello@smilepop.in.
Estimated delivery times, subject to change due to external factors like weather or customs, range from 3 to 7 days.
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
Choose our Express delivery and get products deliverd in 2 business days.
ALL our prepaid orders Gets express Delivery.

International Shipping

We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may be applicable upon the arrival of your package in your country. These charges, if any, are the responsibility of the customer.
Tracking Information:
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
You can access the tracking information through your account on our website or by using the carrier's tracking system.
International Shipment - All Shipments will be dispatched within 7 days. All local taxes and import duties for the consignee will be the responsibility of the customer.

Lost or Damaged Packages:

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on hello@smilepop.in or call on 7400373637 or WhatsApp us at +917400373637. An unboxing video is mandatory to claim shortage or damage in transit.

Thank you for choosing Smilepop. Keep smiling!
Our customer service team is dedicated to addressing your inquiries promptly and professionally. We strive to respond to all emails and messages within 24 hours, although response times may vary depending on the volume of inquiries we receive.

Our Address: 302, Anupam Chs, Shree nagar society, Goregaon west, MUMBAI - 400062. MAHARASHTRA, INDIA.