At SmilePop, we are committed to your oral health and satisfaction. Because our product range includes hygiene-sensitive items and custom-manufactured dental solutions, our policy varies by product category.

1. Custom-Made Veneers
Due to the personalized nature of our custom-made veneers, which are manufactured specifically to your unique dental impressions:

• Non-Returnable: Once production has begun, custom veneers cannot be returned, exchanged, or refunded for "change of mind."
  
• Fit Guarantee: If your veneers do not fit correctly, please contact us within 24 hrs of receipt. We will arrange a video call with our Smile Experts to know your problem better. We will work with you to provide a replacement or adjustment at no additional cost, provided the initial impressions were followed correctly and if any genuine issue persists.
• Cancellations- We do not provide cancellations on confirmed orders for Clip-on veneers or Teeth impressions kit.

2. Dental Scalers (Electronics)

• Return Window: We offer a 48 hrs exchange  policy for our dental scalers after receiving the product
  
• Defective Units: If your scaler is faulty or arrives damaged, please notify us within 48 hours. We will provide a brand-new replacement.
  

3. SmilePop Toothpaste

• Hygiene Standard: For safety and hygiene reasons, toothpaste can only be returned if it is unopened, unused, and the outer safety seal is unbroken.
  
• Return Window: Returns must be initiated within 24 hrs of delivery.

How to Initiate a Return

1. Contact Us: Email our support team at [ hello@smilepop.in ] with your order number and photos of the product.
   
2. Approval: Once your return is authorized, we will send you instructions on where to ship your package.
   
3. Inspection: Upon receiving the item, our quality control team will inspect it to ensure it meets the hygiene standards mentioned above.
   
4. Post approval a brand new replacement will be shipped to you.

No Cancellations: We do not provide cancellations on confirmed orders.

Our consumable products like toothpastes and custom made products like clip-on veneers once delivered cannot be repackaged or resold due to personal hygiene challenges. Please note that we cannot offer exchanges or refunds on these products.

Shipping Costs
* Customer Responsibility: Return shipping costs for "change of mind" returns (on eligible items like unopened toothpaste or scalers) are the responsibility of the customer.